FAQ

Frequently Asked Questions

Do I Have To Use The Shop My Insurance Company Recommended?

No, you are allowed to bring your vehicle to the shop of your choice for repairs. They cannot make you use a certain location.

Why Has My Delivery Date Changed?

Delivery dates change on a very regular basis, this is not uncommon, and is usually caused from a supplement, parts back orders, or anything during the process that could cause a delay. If your delivery date has changed, you will be contacted by our shop and informed as to why.

What If There Is A Parts Back Order?

If you receive a phone call stating there is a back order on a part needed for your repairs, we will contact you with any updates that we receive from our vendor until the part arrives.

What About My Rental?

If you are in a rental while your car is being repaired, you can stay in it until your vehicle is completed and ready for pick up. If there is a supplement found which pushes your delivery date further out, your rental will be extended as well. When your vehicle repairs are all done, you can leave your rental at our shop and we’ll take care of the rest.

What If There Is A Parts Back Order?

If you receive a phone call stating there is a back order on a part needed for your repairs, we will contact you with any updates that we receive from our vendor until the part arrives.

Free Estimate / Drop Ins Or Appointment

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Repair Process

1) Your vehicle arrives at our shop on the scheduled date and time. We will coordinate a rental for you if needed.

2) The vehicle, unless towed in, is brought into the body shop within 24 hours for “blueprinting” where it is dissembled and damaged parts are removed to see if there is any hidden damage or additional broken parts. If so, that is when a supplement will be requested for the insurance company to reinspect and authorize additional damages.

3) Body repairs now being on your vehicle as long as authorization for the repairs has been give.

4) When all the body work is complete, your vehicle enters the paint department where it is prepped for the paint process. All parts needing paint are then sprayed.

5) After this point your vehicle returns to the body shop for the reassembly process where it is put back together and checked for fitment and color match.

6) Once reassembly is complete, your car will be buffed, if required, cleaned, and checked for quality control.

7) After quality control is completed, we will call you to schedule a pick up time for your vehicle.

Our Gallery

Committed Collision has over 50 years combined auto body and painting experience on the New Hampshire coast, and we take personal pride in providing you with the best service possible.