Committed Collision & Auto Body Center

1. Introduction

Committed Collision & Auto Body Center (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://committedcollision.com/ or use our auto body and collision repair services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, VIN, license plate number)
• Insurance information and claim details
• Driver’s license information
• Payment and billing information
• Photos of vehicle damage
• Service history and repair records

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

• Insurance companies and adjusters
• Vehicle manufacturers and parts suppliers
• Credit reporting agencies (for financing options)
• Law enforcement agencies (when required)

3. How We Use Your Information

We use your information to:

• Provide auto body and collision repair services
• Process insurance claims and communicate with insurance providers
• Schedule appointments and provide service updates
• Process payments and maintain billing records
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Send service-related communications
• Maintain vehicle service records
• Provide warranty support

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Insurance companies and adjusters
• Parts suppliers and manufacturers
• Payment processors
• Towing and rental car companies
• Third-party service providers who assist our operations

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure safety and prevent fraud
• Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security measures include:

• Encrypted data transmission
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Maintain business records as required by law

Vehicle service records may be retained for extended periods to support warranty claims and service history.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Restrict processing of your information
• Data portability
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Provide relevant content

You can control cookies through your browser settings, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

11. State-Specific Privacy Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

Other State Laws

Residents of other states may have additional privacy rights under applicable state laws.

12. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Committed Collision & Auto Body Center
203 Lafayette Road, North Hampton, NH 03862
Phone: 888-985-9993
Email: info@committedcollision.com
Website: https://committedcollision.com/

For privacy-related inquiries, you may also contact our Privacy Officer at info@committedcollision.com.

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This Privacy Policy is designed to comply with applicable privacy laws. For specific legal advice, consult with qualified legal counsel.